What is my secret question used for?
Having a secret question provides an extra level of security to protect your information. The secret question allows our Customer Support Staff to assist you if the need ever arises. To be sure we only assist you, please make sure your secret question is: something that is not common knowledge, not related to your password or username, is something that will not change over time.

How do I receive the initial password?
Your initial password will be sent to the email address you identified when your Safe Harbour Affiliate Dealer activates your account.

How do I change my password?
You can modify your password online. In order to do so, you must first login to your account and select the My Profile option at the top of your screen. Click the Change Password link and follow the directions. You will be asked to enter your username and current password.

I have a new email address. How do I change my profile?
If you change your email address, you need to change your username for the Mysafeharbour Registry to reflect the change. To change your username, please contact the Mysafeharbour Customer Service Centre at support@mysafeharbour.com or 1-866-276-7763.

Can I have several accounts?
Yes. While you can have several accounts, each account will require a separate, valid, email address. Users are cautioned against having more than one account, as fees will be charged for each additional account.

What is my username?
You need to have your username to access the Mysafeharbour Registry. Your username is te valid email address you provided to the Safe Harbour Affiliate Dealer who setup your account.

What if I forget my username?
Your username is the email address you provided us during account registration. If you forget your email, we can help you. Call 1-866-276-7763 and we will provide you with your username. You will have to provide us with your year of birth, your postal code and the answer to your secret question.

What if I forget my password?
For security purposes, we are unable to retrieve your current password. When a password is assigned, it is one-way encrypted before it is stored in our database. It can never be decrypted. While we cannot tell you your password, we can issue you a new one. To get a new password, click here. You will be asked for your username and the answer to your secret question. An email message containing the information you requested will be sent to the email address that you used to register.

Privacy Policy

At Safe Harbour Security we take the privacy of your information very seriously. We have a detailed document that specifically outlines how we treat our customer information and what precautions we take to protect that information. To see this information in detail, please review our Privacy Statement.

Security

Safe Harbour Security is very careful with its users' information. We take every precaution to protect customer information both online and offline.

Safe Harbour Security uses secure pages in areas on the Mysafeharbour site where sensitive information can be entered. On these secure pages you may notice that the lock icon in the lower corner of your browser is displayed in its locked form. The encryption software that Safe Harbour Security uses is the same as that is used by banks and other financial institutions and is called Secure Socket Layer - SSL. Please refer to our Security Section for additional detail.

While we use SSL encryption to protect sensitive information online, we also do everything reasonably in our power to protect user information offline. Only authorized users are permitted access to our users' information. Furthermore, only those performing a specific function, such as customer service, are granted access to personal information. We also keep our servers in a secure environment. More information about security may be found in our Privacy Statement and in our User Agreement.

If you have any questions about the security on the mysafeharbour.com site, you can send an email to: support@mysafeharbour.com.

How do I report problems with the site?
The best way to let us know about problems with the site, including broken links and performance issues, is to use our Contact Us page. Send your message directly to the Webmaster, who will fix the problem as soon as possible.

Still have a question? Please send us an email; we'll get back to you within two business days.

How do I contact customer support?
If you need help with any aspect of this site, please contact My Safe Harbour´s customer support centre by email at: support@mysafeharbour.com or by telephone at 1-866-276-7763.

How do I modify my account profile?
You can modify your account profile online. You can change all of your account information, including personal information, in My Profile. You must first log in to get access to your account information. Once there, simply click on My Profile to access your account information. To save your changes, click the submit button and your revisions will be automatically updated in our system.

I want to cancel my account. What do I need to do?
You can cancel your user account by emailing our Customer Support Centre at support@mysafeharbour.com. Please include the following information in your email: